Digital acceleration, personalization and a new marketplace are on the agenda at Ulta Beauty, the company’s new CEO said Thursday (March 13) during a quarterly earnings call. Kecia Steelman, who became the company’s president and CEO Jan. 6, said during the call that Ulta Beauty...
Instacart has solidified its leadership in the grocery industry by driving digital transformation and integrating online and in-store shopping experiences to meet changing consumer needs, according to CEO Fidji Simo. Since 2019, grocery prices have surged by 25%, Simo noted Tuesday (Feb. 25) during the...
Airbnb is accessed by about 1.6 billion devices per year, according to CEO Brian Chesky, “but we’re not a frequently used app.” To address this, the company is investing in refining its mobile app, streamlining the booking process, and offering a more tailored experience, Chesky...
Auction house Sotheby’s reportedly shut down its Buy Now eCommerce business in mainland China, though it will continue that business in Hong Kong. The Buy Now program was shut down in China in recent months amid a slowdown in demand in that market, the Financial...
November 07, 2024
Coveo’s recent partnership with Shopify highlights a trend of artificial intelligence (AI) companies teaming up with eCommerce platforms to enhance customer engagement. Through this new collaboration, Shopify merchants gain access to Coveo’s AI for personalized search and product recommendations, helping online stores improve customer journeys and streamline operations. Experts say such partnerships are redefining the […]
October 30, 2024
Industrial sectors have been feeling the weight of a slow-moving, high-friction procurement process for decades. Endless supplier coordination, manual paperwork, lengthy wait times, and the countless resources spent sunk in back-and-forths...
October 09, 2024
Retailers continue to grapple with shopping cart abandonment. A February report by PYMNTS Intelligence and Adobe reveals insights that could help online merchants boost conversion rates and enhance customer loyalty....
July 03, 2023
The announcement that H&M and Shein are diversifying their offerings through third-party assistance (brand incorporation or sellers) isn’t unusual because now when a consumer shops on Shein they can find...
March 23, 2025
Amazon has filed a lawsuit in response to a regulator’s ruling governing product recalls. The U.S. Consumer Product Safety Commission (CPSC) in January found that Amazon was responsible for the recalls of items sold on its site. The commission had found last year that Amazon was a “distributor” of faulty products. But as The Associated […]
March 13, 2025
Digital acceleration, personalization and a new marketplace are on the agenda at Ulta Beauty, the company’s new CEO said Thursday (March 13) during a quarterly earnings call. Kecia Steelman, who...
February 02, 2025
Auction house Sotheby’s reportedly shut down its Buy Now eCommerce business in mainland China, though it will continue that business in Hong Kong. The Buy Now program was shut down...
October 30, 2024
AliExpress has launched an initiative designed to invite U.S.-based retailers to sell on its international online marketplace. The initiative, AliExpressDirect, offers U.S. sellers AliExpress’ 0% commission and $0 onboarding costs...
