Online Ordering news and trends

Quick Service Restaurants Double-Down on Technology to Gain Customers
ResTech // November 01, 2023

The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to high inflation, restaurants have been forced to raise menu prices and cut staff and services while facing an increasingly demanding...

Uber Eats Announces Multi-Store Ordering in Bid for Consumer Loyalty
Aggregators // October 11, 2023

With leading restaurant aggregators offering roughly interchangeable services, Uber Eats is expanding its capabilities with the addition of Multi-Store Ordering to stand out to consumers.  The company announced Wednesday (Oct. 11) the launch of the feature, enabling consumers to add items from other restaurants or from...

Cava Takes on Restaurant Industry Giants With Competitive Digital Infrastructure 
ResTech // August 16, 2023

Fast-casual restaurant Cava may still be a relatively small chain compared to industry giants, but with its investments into the digital space, the brand is looking to take on the largest players in the sector.  On a call accompanying its first second quarter FY2023 earnings...

Paytronix Integrates Online Ordering for Restaurants With Square POS Platforms
ResTech // May 16, 2023

Paytronix will soon launch its guest engagement solution for restaurants and convenience stores on the Square App Marketplace. With this integration, sellers using any Square point-of-sale (POS) platform will soon be able to add Paytronix online ordering and loyalty programs directly from the marketplace, Paytronix...

Interviews & Exclusives
Quick Service Restaurants Double-Down on Technology to Gain Customers

November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to high inflation, restaurants have been forced to raise menu prices and cut staff and services while facing an increasingly demanding client in aspects such as convenience, use of technology, or […]

Amazon Eases Its Way Into Restaurants With Online Ordering Partnerships

March 29, 2023
After Amazon’s ill-fated early forays into the restaurant industry, the company is reapproaching the space. On Wednesday (March 29), fast-casual giant Panera Bread announced that it is letting its loyalty members order by voice...

7.2% of US Consumers Buy Groceries Online

February 06, 2023
The pandemic disrupted the reign of brick-and-mortar grocery stores as the go-to channel for most grocery shoppers. PYMNTS’ latest consumer research reveals that, on average, just 44% of consumers primarily...

Restaurants Seek Single Platform to Manage Digital Experience

November 14, 2022
Think back to 2020 and 2021, when restaurant delivery was suddenly the pantry, kitchen and server to millions of Americans locked down at home. Operators fast-tracked solutions like the decision...

Quick Reads
Smaller Restaurant Brands Adopt Digital Solutions

February 21, 2024
Smaller restaurant brands are increasingly adopting digital solutions to optimize their operations. Restaurant technology provider Olo reported Wednesday (Feb. 21) that the “emerging enterprise segment,” which it defines as brands with five to 99 locations, has become a “meaningful contributor” to the company’s growth. “Emerging enterprise has become a meaningful contributor to location count since we’ve doubled […]

Paytronix Integrates Online Ordering for Restaurants With Square POS Platforms

May 16, 2023
Paytronix will soon launch its guest engagement solution for restaurants and convenience stores on the Square App Marketplace. With this integration, sellers using any Square point-of-sale (POS) platform will soon...

Paycheck-to-Paycheck Consumers Cut Back on Online Restaurant Ordering

August 04, 2022
As food prices rise, consumers who don’t have a financial safety net to fall back on are no longer springing for restaurant delivery and takeout as much as they did...

Online Ordering, Contactless Delivery Drive Paytronix/Oracle Integration

October 06, 2020
Paytronix Systems and Oracle are rolling out a new initiative that will enable restaurants and retailers that use Oracle’s cloud-based point of sales system to offer online ordering and contactless...