Robocalls news and trends

FCC Proposes New Rules on AI-Powered Robocalls 
artificial intelligence // August 13, 2024

In a move that could force businesses to overhaul their automated customer outreach, the Federal Communications Commission (FCC) has proposed new rules requiring companies to disclose when they use artificial intelligence (AI) to generate robocalls and texts, potentially reshaping the landscape of customer interactions and...

Global Regulators Race to Tame the Wild West of AI
artificial intelligence // July 17, 2024

From Washington to Brussels, policymakers are scrambling to rein in artificial intelligence’s (AI) rapid advance. As the Federal Communications Commission (FCC) targets AI-powered robocalls and the EU’s landmark AI Act looms, experts warn that smart regulation is crucial to harness AI’s potential while guarding against...

FCC Outlaws Use of AI-Generated Voices in Robocalls
Regulation // February 08, 2024

The Federal Communications Commission (FCC) has made it illegal to use artificial intelligence (AI)-generated voices in robocalls. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

US Gov’t Sues Firms, Individuals For Fraudulent Robocalls
Security & Fraud // January 29, 2020

A lawsuit by the U.S. government is targeting five companies and three individuals accused of perpetuating hundreds of millions of fraudulent robocalls, according to Reuters. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Quick Reads
FCC Alleges Voxbeam Enabled Bank Impersonation Robocalls

April 06, 2026
The Federal Communications Commission (FCC) has found an Orlando-based voice service provider, Voxbeam Telecommunications, “apparently liable” for accepting suspicious call traffic, enabling bank impersonation robocalls to be transmitted to U.S. consumers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins […]

FCC Outlaws Use of AI-Generated Voices in Robocalls

February 08, 2024
The Federal Communications Commission (FCC) has made it illegal to use artificial intelligence (AI)-generated voices in robocalls. Get the Full Story Complete the form to unlock this article and enjoy...

US Gov’t Sues Firms, Individuals For Fraudulent Robocalls

January 29, 2020
A lawsuit by the U.S. government is targeting five companies and three individuals accused of perpetuating hundreds of millions of fraudulent robocalls, according to Reuters. Get the Full Story Complete...

FTC Files Complaint To Stop Credit Card Interest Scam

December 05, 2017
The Federal Trade Commission announced Monday (Dec. 4) it filed a complaint in a federal district court in Orlando to stop a credit card interest rate reduction scam. Get the...