Starbucks stopped using an artificial intelligence app for counting inventory after finding that the program miscounted and mislabeled items, Reuters reported Thursday (May 21). The coffeehouse chain deployed the Automated Counting app across its North American stores in September as part of a broader adoption...
PYMNTS tried ordering food through ChatGPT. Getting a pizza from Little Caesars took longer than driving to pick one up. Starbucks and Little Caesars launched apps inside ChatGPT this month. Both brands are betting consumers will order food the same way they already plan meals...
The modern corporation is starting to come apart — and it is doing so deliberately. What was once a single corporate center is becoming a network. Leadership sits in one city, finance in another and operations somewhere else entirely. Starbucks has targeted Nashville for a...
Ordering food used to mean opening an app and scrolling until something looked good. Three restaurant brands just decided that’s too much work and handed the job to ChatGPT. Consumers already use ChatGPT to plan trips, research products, and figure out what to cook for...
August 12, 2024
As consumers bear the burden of inflation, PYMNTS Intelligence reveals that nearly all individuals living paycheck to paycheck are making trade-offs when it comes to restaurant spending. By the Numbers The latest installment of PYMNTS Intelligence’s series “New Reality Check: The Paycheck-to-Paycheck Report,” the “How Consumer Perception of Inflation Forces Many to Trade Down” edition, […]
May 06, 2024
We may be witnessing the beginnings of a great pullback in consumer spending. At least in some areas. As paycheck-to-paycheck living remains a reality for most U.S. consumers, the strategies are multipronged: trading...
May 01, 2024
If there’s a theme for retailers this earnings season, and especially for dining, it might be crystallized in the comments this week from McDonald’s CEO Chris Kempczinski, who told analysts:...
September 22, 2023
As Starbucks rethinks its store concepts with an eye towards the restaurant industry’s digital future, the coffeehouse chain is reportedly opening its first in-airport pickup-only location. The restaurant is opening...
July 09, 2026
Starbucks is developing in-house systems that could replace software it buys from Big Tech companies, Bloomberg News reported Thursday (July 9). The coffee chain is working on alternatives to a system from Microsoft that monitors inventory as well as a maintenance management tool from IBM, the report said, citing an internal presentation. Starbucks has also […]
May 22, 2026
Starbucks stopped using an artificial intelligence app for counting inventory after finding that the program miscounted and mislabeled items, Reuters reported Thursday (May 21). The coffeehouse chain deployed the Automated...
April 15, 2026
Starbucks has launched a beta Starbucks app in OpenAI’s ChatGPT. With this app, customers using ChatGPT can tag @Starbucks, describe their mood or upload a photo that reflects their mood,...
January 29, 2026
Starbucks is preparing to launch an updated version of its loyalty rewards program. Beginning March 10, the coffee chain will offer a three-tiered rewards structure, with “Green,” “Gold” and “Reserve” levels...