Enrique Lores, newly ascended to the CEO role, is moving to reconfigure the network, sharpen the consumer proposition and place artificial intelligence at the center of how the platform operates.
On the call, Lores made clear that the work is operational.
“It’s a very aggressive transformation plan,” he said, pointing to efforts to streamline decision-making, simplify how teams are organized and improve how products are built and delivered. The company has been reorganizing around three business units, spanning checkout solutions and PayPal, consumer financial services and Venmo, and payment services and cryptocurrency.
Investors were seemingly nonplussed by the results and the reset, sending shares down 10% in early trading Tuesday.
At the center of PayPal’s effort is checkout. Lores said the company is concentrating on improving conversion and execution in its core markets, adding that progress will come from better product design and clearer prioritization.
Advertisement: Scroll to Continue
“We are starting to see progress there,” he said during the call. “We also need to continue to improve the experience of our customers so they get a better experience when they check out with PayPal.”
AI for Structure and Cost Discipline
AI is expected to carry a large part of that load. The company said it is using automation to increase developer productivity, accelerate product releases and simplify internal processes to improve speed and cost efficiency.
Those changes underpin a plan to reduce costs by at least $1.5 billion on a run-rate basis over the next two to three years, with savings partly reinvested into product development and growth initiatives.
PayPal is also expanding its consumer financial services ambitions, positioning Venmo and its broader ecosystem as a more comprehensive financial hub for users.
“Our focus is on becoming more central to our customers’ financial lives, and our goal is to enable consumers to send, spend, save, invest, and borrow seamlessly, Lores said during the call. “Venmo will be a key component of our growth plans moving forward, supported by its strong brand and younger demographic.”
Chief Financial Officer Jamie Miller described the effort as a structural overhaul rather than a short-term cost program.
“We are realigning the organization to sharpen strategic focus, eliminate duplication and remove [management] layers, enabling faster decision-making and clearer accountability,” she said, adding that the company is aligning its teams for “top-to-bottom execution” and redesigning workflows across engineering and operations.
Growth Holds, but Margins Tighten
The numbers showed steady expansion, but there was still pressure. Revenue rose 7% to $8.4 billion, and total payment volume increased 11% to $464 billion.
Margins, however, moved in the opposite direction. Operating income declined, and margins contracted, reflecting a mix of investment spending and shifting product dynamics.
Transaction margin dollars increased 3%, supported by credit products, Venmo and payment processing, but those gains were partially offset by investments tied to checkout improvements and customer acquisition.
Branded checkout remains a focal point. Growth in that segment improved modestly, with total payment volume rising 2% on a currency-neutral basis, suggesting early traction but not a full turnaround.
Miller pointed to continued pressure from pricing and product mix.
Consumer Dynamic
Management is also reviewing how its assets fit together, including whether parts of the business should be repositioned to improve performance.
“Our No. 1 priority… is to maximize shareholder value… we are looking at the entire portfolio and making sure we are allocating capital where it can generate the best returns,” Lores said during the call.
That review comes as consumer trends remain uneven across regions. Lores said the company sees opportunities to improve execution in several markets, particularly in Europe, where performance has lagged.
Despite those challenges, engagement metrics showed resilience. Payment transactions increased 7%, and activity in branded experiences and Venmo continued to expand.
Guidance for Gradual Improvement
PayPal reiterated its full-year outlook, with at least some modest single-digit growth in branded checkout TPV.
“We have both strong assets, a clear opportunity, and a path forward that is grounded in improving our execution,” Lores said. “Our focus now is to deliver.”
