This round came about two years after Ema added $36 million in funding to bring its Series A to a total of $50 million. Ema came out of stealth in March 2024.
Ema enables enterprises to use a single platform to deploy and expand these AI Employees across functions. The agents use the enterprise’s existing applications, check their work, route approvals when required and complete processes end to end, according to the Wednesday press release.
Ema’s agents now handle more than 1 million IT service management tickets annually, as well as 1 million calls across 15 languages, the release said.
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With the new funding, Ema will scale its go-to-market organization and continue investing in its platform, per the release.
“Our customers are not running experiments; they are running their HR, IT and finance operations on AI Employees at a scale of millions of interactions a year,” Ema CEO and Co-Founder Surojit Chatterjee said in the release. “This round lets us bring that to many more enterprises still stuck in the pilot stage.”
Ema’s Series B round was led by Creaegis. Prakash Parthasarathy, managing partner and chief investment officer at Creaegis, said in the release that Ema’s embedded agentic capability delivers measurable outcomes with the governance required by large enterprises.
“Ema has been building the default execution backbone for autonomous enterprise work and has emerged as one of the fastest, enterprise-ready AI companies in this space,” Parthasarathy said.
The PYMNTS Intelligence report “AI at Work: Why Deeper Enterprise Use Produces Stronger Returns” found that only 20% of enterprise AI deployments have reached the embedded stage, where AI is a core part of the workflow. Among the other deployments, 37% have AI in use without being woven into daily operations, 20% are in limited deployment and 23% are in early exploration.
“The deeper the deployment, the more likely a firm is to see a financial return,” the report said.
Among enterprises with three or more embedded functions, 93% say AI is already delivering a return, according to the report.
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