Innovating To Capture Value, While Stemming Losses
There are all kinds of ways for a business to directly lose money, and even more ways to simply fail to save it. Among direct losses, there is fraud, both internal and external, which tends to eat up revenue. Then there is waste, usually issuing from outdated and inefficient processes. And inefficiency exacts higher costs than the money that dribbles out the door – there are also the invisible losses of sales never made due to a bad consumer experience, and opportunities never pursued for lack of innovation.
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