Sections
customer experience
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
(source: en.wikipedia.org)
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eCommerceHow Customers Fall Through The Cracks Of Digital Platforms
“Whose customer am I? And who’s going to take care me?” Those are the...
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AuthenticationID Verification Benefits Both Consumers And eCommerce Sites
What is consumer experience? That’s a trick question. In the era of the great...
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RetailRetail's Trust Issue: How To Manage Vulnerability
On a recent National Retail Federation webinar Target CEO Brian Cornell was asked about...
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RetailDigital CX: How To Address Subtle Retail Changes
The retail digital customer experience is changing with the digital shift. There is a...
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RetailReconsidering Loyalty: Tracking Post-Pandemic Attitudes
There is no “new normal” for retailing anymore. The pandemic has changed everything from...
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RetailRetailers Have A Need For Speed On Digital CX
The digital shift is definitely on. But when it comes to the digital customer...
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RetailLexus Gains A Partner In Online Reputation Management
With so many retailers hustling to capture the digital shift, it’s easy to let...
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RetailRetail Branding Comes Off The Back Burner
For retailers, especially those deemed non-essential and struggling with revenue, branding may be on...
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Credit UnionsAdding Tech To The Credit Union’s 'War Chest' Of Trust
Through an ongoing process of habituation over the last two decades, consumers have come...
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Today In DataInnovating To Capture Value, While Stemming Losses
There are all kinds of ways for a business to directly lose money, and...
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RetailRetail KPIs Get Worked Over For Customer Experience
Retailers may be focused on the wrong metrics. That’s one of the conclusions from...
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RetailDiane von Furstenberg, Mastercard Team For Enhanced Customer Experience
Fashion designer Diane von Furstenberg has teamed up with Mastercard on curated shopping experiences...
