customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

(source: en.wikipedia.org)

Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency
Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency
November 06, 2023  |  Restaurant innovation

Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours...

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The Easiest Way for Suppliers to Lose Business Is With Manual AR
The Easiest Way for Suppliers to Lose Business Is With Manual AR
October 26, 2023  |  B2B Payments

It’s said that change is the only constant in business, but that doesn’t mean firms need to consistently adapt to every new trend. This is...

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More Than Half of Co-Branded Card Holders Want Better Offers
More Than Half of Co-Branded Card Holders Want Better Offers
October 25, 2023  |  Loyalty & Rewards

Customer engagement is key to staying ahead of the pack in a highly competitive market, so numerous merchants and brands offer loyalty and rewards programs,...

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Sabre Partners With CellPoint Digital on Travel Industry Payment Solutions
Sabre Partners With CellPoint Digital on Travel Industry Payment Solutions
October 24, 2023  |  Travel Payments

Sabre, a software and technology provider in the global travel industry, has partnered with CellPoint Digital, a payment solutions provider for the airline industry. Under the...

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43% of FIs and FinTechs Say Using Receipt Data Improves Customer Experience
43% of FIs and FinTechs Say Using Receipt Data Improves Customer Experience
October 24, 2023  |  Commerce

As businesses continue to seek ways to improve customer experiences and drive operational efficiency, one strategy that is gaining traction is the use of item-level...

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Amazon Counters FTC Lawsuit Allegations on Deceptive Practices
Amazon Counters FTC Lawsuit Allegations on Deceptive Practices
October 19, 2023  |  Amazon

Amazon is asking a Seattle judge to dismiss a lawsuit from the Federal Trade Commission (FTC), saying the case “fails in its entirety.”  The eCommerce giant has vehemently...

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Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
October 18, 2023  |  artificial intelligence

As businesses and industries continue to seek solutions to streamline operations, enhance customer experiences, and optimize workflows, generative artificial intelligence (AI) has emerged as a...

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Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
October 17, 2023  |  Insurance

Legacy payment systems in the financial and insurance industries have often resulted in delays, errors and complications, leading to damaged customer loyalty and lost business....

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sticky.io and FlexCharge Partner on eCommerce Payment Decline
sticky.io and FlexCharge Partner on eCommerce Payment Decline
October 17, 2023  |  Retail

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart...

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