Credit union service organization (CUSO) Velera will provide contact center services and support to Civic Federal Credit Union, a digital-first credit union serving local government employees and their families across North Carolina. Get the Full Story Complete the form to unlock this article and enjoy...
Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance tiers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
SavvyMoney and Constellation Digital Partners teamed up to deliver credit decisioning, analytics and financial wellness solutions to credit unions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...
Cardinal Credit Union, a 71-year-old CU based in Ohio, is rooted in bringing financial education to the community and in educating younger generations. But the key to its future success lies in a continuum of digital and a brick-and-mortar, in-branch experience. Get the Full Story...
Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in self-service options and the convenience they provide. Like many digital-first consumers, CU members increasingly expect...
Credit union service organization Velera is rolling out a new onboarding and project management platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
The average credit union member is 53 years old. Reasonably affluent, well traveled down the journey of life’s financial goals — and well aware of the personalized and community approach of the credit union (CU) itself. Get the Full Story Complete the form to unlock...
Utilities Employees Credit Union (UECU) has selected Velera to provide debit and credit card processing services and support. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...
Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there are differences across the CU landscape. To measure CUs’ current and planned innovations, PYMNTS Intelligence...
