Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Using mobile apps to order ahead and pickup in-store has...
Americans are dining out again in many cities, albeit on a very limited test basis, as individual U.S. states reopen restaurants according to various phased plans. That’s a positive sign, with summer underway and people longing for a return to familiar pre-pandemic routines. But some...
Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Studies have found that 72 percent of...
A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often, unfortunately, reviews listed on social media platforms are fraudulent, discouraging customers at no fault of the restaurants themselves. In this month’s Mobile Order-Ahead...
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely on pickup and delivery to stay in business. Many states have begun to relax their social distancing orders and allow restaurants to resume...
False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. “Turning away a good order is so damaging,” Rich Stuppy, chief customer experience officer at Kount,...
Mobile ordering fraud is a constant struggle for QSRs, with bad actors leveraging account takeovers (ATOs) and social engineering to steal money or hijack customers’ personal data. Consumers are also concerned about security, with a 2019 survey finding that 62 percent of QSR customers feared...
Restaurants face a tough fight, with a mere 40 percent survival rate in their first year. That fight is becoming more challenging amid the COVID-19 outbreak, with QSRs facing an upswing in fraud and high fees from third-party delivery apps that are now main revenue...
The COVID-19 pandemic is affecting industries around the world, but few have been hit as hard as restaurants. Social distancing and stay-at-home orders have resulted in restaurant traffic sinking by 70 percent in the last two weeks of March alone, forcing these eateries to generate...
