Many QSRs are turning to promotions to boost mobile ordering, but must also prevent dishonest consumers from redeeming single-use offers more than one time. In this month’s Mobile Order-Ahead Tracker, Mandy Shaw, CEO of fast casual chain Blaze Pizza, explains how combining scenario planning with...
Competing in the quick-service restaurant (QSR) space gets more difficult each year, as restaurants fight to retain the attention of consumers hunting for convenient meals. The ongoing pandemic has only heightened the competition as more eateries flock to the digital space and fight for a...
Hungry people universally agree that having delicious food delivered hot to your home is a beautiful thing. It’s also a tasty enticement for a cybercrook to let you buy them dinner, too, and maybe a flat-screen or a Rolex down the line, if the scam...
Dine-in restaurants have taken a beating during the COVID-19 pandemic, but those that have shifted to digital channels and relied on third-party mobile apps have kept business flowing. Eateries are staying afloat by turning to third-party providers such as DoorDash, Grubhub and Uber Eats to deliver meals to customers wary of...
Restaurant delivery-app downloads have spiked 50 percent since the pandemic’s onset, but with it comes the increased risk of fraud, says Eric Bevins, director of operations services at fast casual chain Portillo’s. In this month’s Mobile Order-Ahead Tracker, Bevins dishes on how taking an end-to-end...
A growing number of quick-service restaurants (QSRs) are relying on third-party delivery services such as DoorDash, Grubhub and Postmates to quickly and conveniently deliver food to customers’ doorsteps. These services have helped many restaurants stay in business during the pandemic, but the surge in demand...
With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with their former workplaces, a nation mourns our glorious gastronomic past. There’s rebirth already, happily. It has upsides and downsides. Downsides...
Consumers are still staying home and avoiding in-person activities during the pandemic, prompting continued growth in online shopping. Conservative estimates in mid-March — even before the health crisis prompted many governments to enforce stay-at-home orders — predicted that this year’s online sales would total $630...
Offering fast and seamless mobile apps with integrated loyalty programs was once enough for quick-service restaurants to ace the mobile ordering experience. But QSRs must go the extra mile during the pandemic to build loyal customer bases with value-added personalized services, says Zipporah Allen, vice...
