Many quick-service restaurants (QSRs) are still looking to regain lost revenue and customer engagement as the pandemic continues to weigh on the restaurant industry, with financially struggling eateries seizing any advantages that can help them stand out from their competitors. Many have turned to digital...
In-restaurant dining is tentatively reemerging around the world, but with the pandemic showing no signs of slowing down, takeout remains the more popular choice for a growing number of consumers. Fraudsters have unfortunately followed suit, targeting mobile apps and online ordering platforms with an expanding...
Americans spent more than $769 billion ordering food from restaurants in 2020, PYMNTS found, and a significant chunk of these orders originated from websites or mobile apps. Consumers are coming to prefer mobile or digital ordering options whenever they are offered, with 45 percent of...
Uber Eats and Rappi are dropping the fees they charge restaurants to deliver meals in Mexico in response to pleas from food industry trade groups on behalf of members facing new financial pressures brought on by government-mandated full or partial lockdowns implemented in response to...
The National Restaurant Association estimates that something like 100,000 eateries have closed either for now or forever, as health fears have struck at the heart of dining out. After a revenue freefall of $165 billion between March and July, the sector is expected to lose...
The past year has been — by almost any measure — one of the hardest ever for the restaurant industry, with the ongoing pandemic hurting few sectors more than hospitality and dining. The National Restaurant Association’s initial 2020 outlook was bright, as it projected sales...
The pandemic devastated the restaurant industry this year, with independent eateries especially taking a hit from the surge in digital fraud — mainly the testing of stolen credit cards on mobile food ordering apps. In the December Mobile Order-Ahead Tracker, PYMNTS spoke with Eric Jaffe,...
More than 100,000 eateries — or about one in six restaurants nationwide — have closed due to the pandemic, according to National Restaurant Association estimates. The industry as a whole lost $165 billion in revenue between March and July, and it is on track to lose...
Restaurants are facing pressure to meet customers’ demands for improved convenience and personalization as well as touch-free ordering and payment methods as the COVID-19 pandemic maintains its grip on the nation. Many QSRs had already been implementing digital innovations to boost their order-ahead capabilities before...
