Anyone hungry? Don’t be silly. Everyone is — and we’ve got the data to prove it. Welcome to another edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps, where we view the world of delicious deliveries through the lens of a smartphone camera. From that...
With quick-service restaurants (QSRs), fast-food chains and even dine-in establishments now generating up to 40% of revenues from repeat customers, experience is almost as important as delicious dishes in locking in loyalty. That’s a job best handled by digital systems. As stated in the latest...
Will people revert to pre-pandemic behaviors if the pandemic more or less fades out? That question is echoing off boardroom walls from New York to Nanking. But we’ve got the data. First simple answer: Yes. Yes, consumers are already going back to some activities from...
Whether or not lockdowns ever return, the cold weather definitely will — and with it, the desire to not leave the house and go buy the ingredients, make the meal and do the pots and pans. Isn’t it better, smarter and faster to turn to...
Mobile order-ahead has soared over the past year as consumers turned to their devices to get their favorite meals and avoid risking exposure. This growth in online ordering has encouraged a record level of fraud by cybercriminals infiltrating customer accounts on food delivery apps and platforms to steal everything from food orders...
Quick-service restaurants (QSRs) face a conundrum: They must safeguard their mobile ordering platforms against account takeover fraud without letting fraudsters know the gig is up. In the Mobile Order-Ahead Tracker, Chipotle’s Dave Estlick discusses how deploying invisible, artificial intelligence (AI)-based fraud barriers can keep fraudsters...
Fraud is endemic across a vast range of industries, but few suffer as acutely as the restaurant industry and the associated field of mobile order-ahead. One data breach that struck third-party delivery service DoorDash in 2019 resulted in almost 5 million consumers’ personal data being...
Mobile ordering has taken off over the past year as restaurants have been forced to shut their doors and later limit their capacities, yet the fast, widespread distribution of vaccines in the U.S. over the past several months has led many states to relax or...
Multifactor authentication (MFA) can stop more than 99 percent of cyberattacks directed at quick-service restaurants (QSRs) — so long as customers are ready to make their mobile phones a part of the process. In the Mobile Order-Ahead Tracker, Michael Chachula, director of Digital at The...
