Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
New York’s AI Safety Law Puts Banks’ Vendor Plans to the Test 
September 23, 2026

New York is giving the largest artificial intelligence (AI) model developers a compliance calendar. Starting in November, the state will direct them to register under its RAISE Act. In January, requirements for public safety protocols, regular reporting and notice of critical incidents take effect. For...

Artificial Intelligence
Ema Secures $77 Million to Scale AI Agents Across Enterprises
September 23, 2026

Ema raised $77 million in a Series B funding round to expand its AI Employee platform that delivers autonomous artificial intelligence agents to perform work in human resources (HR), information technology (IT) and finance, the company said in a Wednesday (Sept. 23) press release. This...

Artificial Intelligence
Amazon Moves to Power the Agents That Power Commerce
September 23, 2026

Amazon’s next artificial intelligence push for merchants is less about giving sellers better answers than reducing how often they need to ask questions at all. Mary Beth Westmoreland, vice president, Worldwide Selling Partner Experience, at Amazon, told PYMNTS in an exclusive conversation Wednesday (Sept. 23)...

Artificial Intelligence
Anthropic and OpenEvidence Team to Expand Reach of Medical AI
September 23, 2026

Anthropic has reportedly launched a partnership with artificial intelligence (AI)-powered medical search engine provider OpenEvidence. This collaboration is designed to bring AI-driven clinical decisioning help to doctors in places that can’t access the technology, the companies told Reuters Tuesday (Sept. 22). “Access to medical knowledge...

Artificial Intelligence
Agentic Commerce Needs Its Febreze Moment
September 23, 2026

In the mid-1990s, Procter & Gamble made a stunning claim. They said they’d invented a miracle in a bottle. A chemist working there found a compound that completely got rid of really bad smells instead of covering them up with a fancy perfume-y spray. Stinky...

Artificial Intelligence
OpenAI Recruits External Watchdogs to Police AI Risk
September 22, 2026

OpenAI is talking with multiple independent assessors to help grow the number of such companies that have expertise in frontier artificial intelligence safety and can provide effective third-party assessments, the company said in a Tuesday (Sept. 22) blog post. OpenAI said this while outlining its...

Artificial Intelligence
Meta Tests Human Callers for Muse After Merchants Hang Up on AI
September 22, 2026

Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson. Meta began this test after some users of Muse reported that companies that...

Artificial Intelligence
Crocs Puts One AI Agent in Charge of Sales and Service
September 22, 2026

A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page,...

Artificial Intelligence
SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push
September 22, 2026

SpaceXAI’s Grok Bot surpassed 400,000 weekly users about a month after its launch, offering an early measure of demand for the company’s push into artificial intelligence agents, Bloomberg reported Tuesday (Sept. 22). Grok Bot reached 418,000 weekly users as of Sept. 14, up 24% from...