Socure Launches Tools to Determine AI Agents’ Trustworthiness

AI agents, verification

Identity/risk intelligence company Socure has introduced a method for determining whether artificial intelligence (AI) agents are trustworthy.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    Subscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    Agent Intelligence, announced Tuesday (Oct. 27), detects AI agents, scores whether they should be trusted, and links each agent to a verified person or business.

    “The launch comes as the agentic revolution reaches every corner of the internet,” Socure said in a news release. “However, most organizations cannot differentiate traffic from new consumer agents: they cannot see them, do not know how many there are, and do not know what they are doing.”

    Additionally, every agent places another layer between the action and the person behind it, and every verification method now in production at scale was created to evaluate a human, Socure added.

    We’d love to be your preferred source for news.

    Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks!

    Agent Intelligence addresses these issues by detecting and classifying agents, with controlled lab tests showing that “named consumer agents” such as Muse and Instinct were identified with 99.99% accuracy.

    The tool’s scoring system is based on identity, authorization and risk, with scores on each metric “returned separately, so customers can decide on the attributes that matter most depending on their use case,” Socure said.

    Johnny Ayers, Socure’s founder and CEO, noted that the launch is happening at a moment when most companies continue to treat agents like bots and block them.

    “Block them all and you block your next customer. Let them all in and you hand fraudsters the keys, with little to no controls,” Ayers said. “The way out isn’t better bot detection. It’s clearly determining if it is an agent, which agent it is, and which human is on the other end of the agent, an evolution of the same problems we’ve been solving at Socure for more than a decade.”

    Recent research by PYMNTS Intelligence has shown the hurdles facing businesses as they try to adopt know your agent (KYA) practices.

    According to the report “How Enterprises Can Build a ‘Know Your Agent’ Defense: Digital Identity Verification in the Age of Bots”, bot management is a widespread issue, with nearly 90% of organizations listing this as a challenge. Fifty-two percent said that bot traffic had risen over the 12 months through September 2025.

    “Businesses must distinguish authorized automation from activity intended to steal credentials, create fake accounts or commit fraud,” PYMNTS wrote. “Blocking every bot would also block legitimate agents working for customers or suppliers.”