Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
AI Explained: The Fine Art of AI Optimization
December 02, 2024

Major technology companies are racing to shrink their artificial intelligence (AI) systems as mounting computing costs push them to rethink how they build and deploy their most advanced programs. This efficiency drive marks a significant shift in the industry, where the focus is moving from...

Artificial Intelligence
AWS CEO: Companies Zero In on Most Valuable AI Applications
December 02, 2024

Two years into the generative artificial intelligence (AI) boom, CEOs and chief information officers are looking to focus on the use cases that deliver the best return on investment, Amazon Web Services (AWS) CEO Matt Garman told The Wall Street Journal (WSJ). Get the Full...

Artificial Intelligence
OpenAI Reportedly Weighing Ad Revenue Model in Addition to AI Products
December 02, 2024

Will OpenAI combine advertising with its artificial intelligence (AI) offerings? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Artificial Intelligence
AI Gives Account Analysis a 21st Century Makeover
December 02, 2024

There’s a change underway in treasury management at financial institutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Artificial Intelligence
GenAI Powers 97% of CMOs’ Customer Service Strategies
December 02, 2024

It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization and enabling real-time support, the technology is becoming a cornerstone of customer engagement strategies. Get the Full Story Complete the...

Artificial Intelligence
Big Tech Benefits the Most as ChatGPT Turns 2
December 01, 2024

As of this weekend, OpenAI’s ChatGPT artificial intelligence (AI) chatbot is 2 years old. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Artificial Intelligence
OpenAI Hopes Apple Partnership Can Mark 1 Billion Users by End of Year
December 01, 2024

Can OpenAI get to 1 billion users over the next year? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
Elon Musk Sues to Stop OpenAI’s For-Profit Transformation
December 01, 2024

Elon Musk has reportedly taken legal action to halt OpenAI’s transformation to a for-profit company. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
77% of COOs Using GenAI Report Positive ROI, With Customized Tools Leading the Way
November 29, 2024

Chief operating officers (COOs) at large firms with more than $1 billion in revenue are turning to generative artificial intelligence (GenAI) for complex tasks like production management and cybersecurity. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...