Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Sam Altman Retakes Place as Head of OpenAI
Artificial Intelligence
Sam Altman Retakes Place as Head of OpenAI
November 22, 2023

In the end, Sam Altman’s ejection from OpenAI lasted less than a week. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Yellow.ai Partners With AWS to Scale AI-Powered Voicebots and Chatbots
Artificial Intelligence
Yellow.ai Partners With AWS to Scale AI-Powered Voicebots and Chatbots
November 21, 2023

Yellow.ai chose Amazon Web Services (AWS) as its preferred cloud provider to run its generative artificial intelligence (AI)-powered voicebot and chatbot solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Report: OpenAI Board in Talks With Sam Altman for Possible Return
Artificial Intelligence
Report: OpenAI Board in Talks With Sam Altman for Possible Return
November 21, 2023

Talks are reportedly underway to negotiate a return of recently ousted CEO Sam Altman to OpenAI. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Tech Giants Seek to Hire OpenAI Employees
Artificial Intelligence
Tech Giants Seek to Hire OpenAI Employees
November 21, 2023

Amid the turmoil at OpenAI, several other tech giants have made attempts to hire away the artificial intelligence (AI) firm’s employees. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

OpenAI Tells Dissatisfied Employees: ‘We Have a Plan’
Artificial Intelligence
OpenAI Tells Dissatisfied Employees: ‘We Have a Plan’
November 21, 2023

OpenAI is reportedly in “intense discussions” to calm staff following the ouster of its CEO. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Can AI Systems Be Accountable for Bad Legal Advice?
Artificial Intelligence
Can AI Systems Be Accountable for Bad Legal Advice?
November 21, 2023

How do you safely apply a technology that draws from everything and can generate anything? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Microsoft Shares Hit Record High Amid Tumult Around OpenAI
Artificial Intelligence
Microsoft Shares Hit Record High Amid Tumult Around OpenAI
November 20, 2023

Microsoft shares hit an all-time high on Monday (Nov. 20) after an early morning announcement that former OpenAI CEO Sam Altman and President Greg Brockman will join the company. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Will Big Tech Capture the Opportunity From OpenAI’s Crisis?
Artificial Intelligence
Will Big Tech Capture the Opportunity From OpenAI’s Crisis?
November 20, 2023

After an extraordinary weekend, OpenAI has opened up the artificial intelligence (AI) playing field.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Majority of OpenAI Employees Say They’ll Leave Unless Board Resigns
Artificial Intelligence
Majority of OpenAI Employees Say They’ll Leave Unless Board Resigns
November 20, 2023

More than 500 of OpenAI’s 770 employees have reportedly signed a letter saying they will leave the company if the company’s board does not resign and reinstate former CEO Sam Altman and former President Greg Brockman. Get the Full Story Complete the form to unlock...