Credit unions deciding where to put their next technology dollar are getting a different answer from consumers than they might expect. The PYMNTS Intelligence playbook “Credit Union Innovation Readiness: The Rewards Opportunity Credit Unions Can No Longer Ignore,” produced in collaboration with Velera, found in...
Amazon now captures more spending than Walmart in five of seven retail categories, extending its reach from electronics and apparel into health and personal care. That breadth gives Amazon several ways to grow as consumers shift more purchases toward goods they can research, order and...
New York City is positioning itself as a leader in an effort to slow down the development of artificial intelligence (AI), the Wall Street Journal reported Monday (Oct. 5). The New York City Council held a hearing Monday in which lawmakers heard from, and in some cases...
Retailers are drawing different lines on how far artificial intelligence (AI) shopping agents can go on their sites. Amazon blocks outside agents while it builds its own. QVC lets agents complete purchases. Walmart lets Google’s Gemini surface its products, then hands the basket to its...
Microsoft and Meta each reduced their internal use of Anthropic’s Claude by encouraging employees to use their company’s own, in-house artificial intelligence tools, The Information reported Monday (Oct. 5), citing unnamed sources. Microsoft was on track to spend $1 billion this year on internal use...
It may be time for investors to pivot from artificial intelligence-linked capital expenditures to consumer-driven spending, Bank of America strategists wrote in a Monday (Oct. 5) note, according to a Bloomberg report. The abundance of AI spending and the shrinking of discretionary spending are already...
Loyalty points are becoming more liquid as airlines give customers more choices over when and how much of their accumulated rewards to spend. American Airlines said in a Friday (Oct. 2) press release that AAdvantage members will soon be able to combine miles with cash...
OpenAI says it is making advertisements within ChatGPT more visual and measurable. The company’s new visual ad format is designed to help users “imagine how products and services could fit into their lives,” as the artificial intelligence (AI) company said in a Monday (Oct. 5) news release....
A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, and artificial intelligence generates the code in about 1 minute, Salesforce reported. Across 25 North American brands, that...