The COVID pandemic disrupted all of our lives, forcing us to find new ways to work, play and shop. Digitally mature companies proved up to the challenge, says Sergio Arana, founder and CEO of Novae, meeting consumer demand with innovations that helped them survive —...
Just as today’s online consumer wants control over how they pay, employees are finding that they have more employment choices than ever before. They also want the power to take control of how they pay and get paid, says Kelley Knutson, president of Netspend. Read...
Last year brought us the “Great Resignation” as more and more people quit their jobs to work for themselves. As those entrepreneurs turn to digital services in record numbers, demand is growing for tools to help them manage their B2B and B2C payments processes with...
2021 opened customers’ eyes to the possibilities of digital-first banking. In 2022, says Anuj Nayar, financial health officer of Lending Club, we can only expect their demand for experiences tailored to their financial journeys to grow even more. Read his thoughts in the PYMNTS eBook, “In...
Companies large and small turned to data for up-to-the-minute consumer insights during a topsy-turvy 2021. Look for that trend to accelerate in 2022, says Brad Wiskirchen, founder and general manager at Kount, as firms leverage insights to address friction throughout the retail process. Read his...
Retailers stepped up to the plate for non-prime customers in 2021, offering installment programs that gave more people access to products and services. Orlando Zayas, CEO of Katapult, predicts that lease-to-own and buy now, pay later options will continue to proliferate, giving businesses access to...
Companies started stepping up their identity verification protections amid rising security threats from hackers and fraud in 2021, says Bala Kumar, chief product officer at Jumio. This year, look for them to consolidate the information they now get from multiple vendors into a single, comprehensive...
Think of 2021 as the year payments moved beyond the point of purchase, say Max Neukirchen, global head of payments and commerce solutions at J.P. Morgan and Mike Blandina, its global head of payments technology. Rather than just helping money change hands, they’re becoming the...
The changing world of payments in 2021 led to a surge in new accounts, as companies ranging from FinTechs to insurance providers looked for ways to grow their customer bases by providing the quick, easy options consumers demand, says Ingo Money CEO Drew Edwards. Read...
