Hard times can serve as an effective catalyst for change. Todd Clark, president and CEO of CO-OP Financial Services, says smart credit unions used a tough 2021 to rethink their customer service models, embracing digitization and new credit offerings to stay in sync with member...
The shift to eCommerce in 2021 gave retailers a treasure trove of data they can use to improve customer experience. Merchants that seize the moment can use the insights that data provides to win new customers and cement the loyalty of existing ones, says Brandon...
Tackling the false declines that plague the payments industry while preventing fraud requires connecting the dots between data, decision making, and shared responsibility, says Tim Sherwin, co-founder and CEO of CardinalCommerce. Read his thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum...
At a time when businesses need to be more flexible than ever, artificial intelligence may hold the key to bringing back-office functions up to speed to meet customer demand. Sudhir Jha, senior vice president and head of Brighterion, says finding the right platform partner can...
Last year gave the payments world a bit of time to step back and regroup from the chaos of 2020 — and start to rebound. To continue that, says Dean Leavitt, founder and CEO of Boost Payment Solutions, it’s time for businesses to start being...
Consumers drove the seismic shift in payments technology in 2021, says Talbott Roche, president and CEO of Blackhawk Network. Now, the ball is in retailers’ court. To run with it, they need to move beyond just accepting digital wallets and contactless payments — and start...
The buzz blockchain and crypto technologies generated in 2021 planted the seeds for an exciting future, says BitPay CEO Stephen Pair. Look for 2022 to bring more mainstream acceptance of crypto. Read his thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum...
COVID-19 doesn’t seem to be going anywhere, says Steve Pinado, president of Billtrust. Given that reality, it’s time for finance teams to stop being reactive and start embracing technologies that will help their businesses thrive — and not just survive. Read his thoughts in the...
Faced with ever-increasing competition from would-be disruptors, banks and FinTechs forged alliances to meet the needs of digital-first customers. Read Amount CEO Adam Hughes’ thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum Up 2021.” Get the Full Story Complete the form...
