Consumers drove the seismic shift in payments technology in 2021, says Talbott Roche, president and CEO of Blackhawk Network. Now, the ball is in retailers’ court. To run with it, they need to move beyond just accepting digital wallets and contactless payments — and start...
The buzz blockchain and crypto technologies generated in 2021 planted the seeds for an exciting future, says BitPay CEO Stephen Pair. Look for 2022 to bring more mainstream acceptance of crypto. Read his thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum...
COVID-19 doesn’t seem to be going anywhere, says Steve Pinado, president of Billtrust. Given that reality, it’s time for finance teams to stop being reactive and start embracing technologies that will help their businesses thrive — and not just survive. Read his thoughts in the...
Faced with ever-increasing competition from would-be disruptors, banks and FinTechs forged alliances to meet the needs of digital-first customers. Read Amount CEO Adam Hughes’ thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum Up 2021.” Get the Full Story Complete the form...
Variety is the spice of life and ACI Executive Vice President, Biller Segment Sanjay Gupta says it is diversity that best describes 2021. Read his thoughts in the PYMNTS eBook, “In a Word: 50 Thought Leaders Sum Up 2021.” Get the Full Story Complete the...
In a year defined by the COVID pandemic, two other Cs also moved to the forefront of consumers’ minds in 2021: convenient and contactless. Debbie Guerra, executive vice president, merchant payments at ACI, says those trends will continue to break down old consumer habits and...
The momentum has been building for years, but we’re finally living in a truly omnichannel world. Customers expect to move seamlessly between offline and online experiences, says Nandan Sheth, head of Carat and global digital commerce at Fiserv. Read his thoughts in the PYMNTS eBook,...
Last year brought the digital divide into sharp focus, Doug Bland, PayPal senior vice president, Global Credit and Financial Services tells PYMNTS, noting that businesses large and small have had no choice but to adapt to deliver the omnichannel experiences customers demand. Read his thoughts...
A year of increasingly blurred boundaries between the in-store and eCommerce shopping experience, fueled by a tailwind of installment plans and stunningly fast delivery and pick-up options, reflects a sweeping rise in commercial expectations. And if you thought 2021 was dynamic, Carleigh Jaques, senior vice...
