Keeping multiple restaurant locations well-supplied with ingredients requires precise understandings of different venues’ needs and careful logistics coordination. Inability to track and predict inventory usage can result in shortages that are detrimental to the customer experience, says co-founders Anjou Ahlborn Kay and Sebastiaan van de...
Along with taking food orders from various eateries, mobile order aggregators are taking something else — flak — over commissions and fees that run as high as 30 percent of order value. That, and things like adding restaurants to delivery platforms without their knowledge. State...
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants for their cash, data and even customers’ loyalty points. High-tech schemes like credential stuffing and account takeover (ATOs) have become commonplace, but many...
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication QSRs face when revamping their apps is ensuring that loyalty and payment data is kept during the switchover. In this month’s Mobile Order-Ahead...
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since 2014. Approximately 60 percent of Americans use digital ordering services at least once a week, with 59 percent of millennials’ restaurant interactions consisting...
“I don’t know. What do you feel like eating?” That ping-ponging Q&A session often seems like a riddle designed to make hungry couples bicker – until they decide to get the usual. When it comes to mobile order-ahead (MOA) apps, quick-service restaurants (QSRs) and fast-casual...
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Qdoba Mexican Eats is launching its long-standing rewards program with a new platform, Paytronix Systems, the eatery announced this week in an emailed press release. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...
While third-party delivery apps can boost sales and name recognition, many restaurants are eschewing them in favor of proprietary apps. This switch can pay dividends, but it also means they must take the lead in fighting fraud. In this month’s Mobile Order-Ahead Tracker, P.F. Chang’s...
