“It was the best of times, it was the worst of times.” That famous literary opener could apply to the mobile order-ahead (MOA) space in 2019. Tons of capital was raised and spent on new systems and processes. The year-end report from delivery giant DoorDash...
Chipotle announced on Thursday (Dec. 19) that it is testing out a different restaurant design in effort to keep its billion-dollar digital business growing. The U.S. chain of fast-casual restaurants will test out digital orders at its various restaurants, including a stand-alone location and an...
Bank and credit card chargebacks are valuable tools, keeping consumers safe from credit card thieves, hackers and unscrupulous merchants. The Truth in Lending Act, signed into law in 1968, grants U.S. consumers the universal right to credit card charge reversals, while the Electronic Fund Transfer...
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means constant adjustment to apps based on customer feedback. In the latest Mobile Order-Ahead Tracker, PYMNTS spoke with Caroline Larson, senior director for Caribou...
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee industry, from giants like Starbucks building pickup-only locations to smaller chains like Caribou Coffee renovating locations with dedicated pickup windows....
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Fast-casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. Since then, it’s invested in AI-powered ordering, as well as voice-ordering via Amazon Alexa, and forged third-party delivery partnerships. In the new Order To...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
As mobile apps take hold in the quick-service restaurant (QSR) landscape, consumers are ordering their favorite foods for delivery. They are trading the experience of sitting down in a booth or at a table for the convenience of having their meals arrive at their doors...
