Make sure to bring more than your appetite when you dine out in the 2020s, especially at a quick-service restaurant (QSR). You might end up ordering or paying with your face via facial recognition technology. Get the Full Story Complete the form to unlock this...
Gift cards are a popular revenue stream for quick-service restaurants (QSRs), largely for the same reasons they are popular among retail businesses of all types: They bring in new customers, promote loyalty among existing customers and create additional revenues when customers exceed the value of...
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But much like any ordering app, it has already encountered the challenge of keeping mobile ordering seamless without lowering its fraud defenses. In this...
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from 40 percent several years ago. This is largely due to the increasing prevalence of delivery, which...
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble living up to the fast promise of fast food. This year, consumers spent an average of 20 seconds longer waiting in the drive-thru...
Here’s a question about the last meal that was delivered to your office or home: Do you really know where that food came from? Sure, you know the restaurant and the delivery service, but do you really know where that food came from? Get the...
Creating dedicated, loyal customers is a constant challenge for competing eateries. Consumers want greater access to mobile tools and payments, even at the physical POS, and they especially want quick and easy rewards access. The Order To Eat Tracker's Deep Dive explores how near-field communication...
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Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder meals with just a glance. In the latest Order To Eat Tracker, Dallas-based QSR Malibu Poke Owner Jon Alexis tells PYMNTS how facial...
