For QSRs, offering mobile order-ahead can be a double-edged sword. While it's critical to boosting sales, it also comes with the expense of tackling card-not-present fraud. In the new Mobile Order-Ahead Tracker, ChowNow CEO Chris Webb explains how ordering platforms can help by viewing customer...
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The lure of dining out might be on the wane, at least just a bit, in the United States. In fact, overall, the trend is a downward one when it comes to eating at all. Get the Full Story Complete the form to unlock this article...
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for innovation when it comes to their experiences at their favorite quick-service restaurants (QSRs). By the numbers, 81 percent of surveyed consumers...
Order-ahead is taking order size and security to the next level. In this month’s Mobile Order-Ahead Tracker, PYMNTS chats with Portillo's VP John Holmes on how it has super-sized its menu options by adding group lunches and dinners, while keeping consumer payment data secure by...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
To help its Platinum cardholders book tables at restaurants through their phones, including those that have Michelin stars, American Express plans to roll out a reservation service that will be reportedly similar to OpenTable. The offering will arrive in the U.K. this fall before coming...
Food for thought: Quick service isn’t just for fast food. When it comes to the need for speed, transactions done with haste, and conveniently so, are key for food-focused firms of all shapes and sizes, from food trucks to five-star steakhouses. Get the Full Story...
QSRs are betting big on mobile orders, but consumers are tired of downloading apps. In the August Mobile Order-Ahead Tracker, PYMNTS explores the latest attempts to use channels like SMS and Facebook Messenger to bridge that gap. Plus, find an interview with Naf Naf Grill's...
