Yogi Berra, explaining a loss, once told reporters the problem was, “We made too many wrong mistakes.” We’d laugh, but in payments and commerce, there are a lot of “wrong mistakes” from which to choose. Merchants that give up on conversions instead of working to...
“Fast, good or cheap — pick two” is a well-known piece of conventional wisdom about value. It’s an idea modern consumers are increasingly rejecting in favor of the belief that they can, and should, have all three at once. Merchants who don’t deliver lose out. It’s...
Keeping customers satisfied is hard work. With so many things to do to smooth a customer’s journey, it’s easy to forget the payment part — which is a mistake, because if money makes the world go ’round, payments are the power behind purchases. Payments done...
Warren Buffett famously said the “chains of habit are too light to be felt until they are too heavy to be broken” — something anyone who’s ever invested any time into changing consumer habits can quickly confirm. The bigger the change, the bigger the challenge....
Efficiency is key in payments and commerce these days, which can make all the times where wastefulness wins out a bit surprising. It might be waste in the form of physical goods lost or data disappearing into the ether. It might be about wasting customer...
The fact that the world is changing rapidly shouldn’t come as much of a shock — though the speed and centers of change in payments and commerce might surprise even the most inveterate segment watchers. The world is becoming a smaller place, particularly for the...
The U.S. Census Bureau claims 92 percent of retail still happens in a store, but those who’ve really been paying attention over the last few years know that’s an old headline. The more interesting news is 100 percent of consumers are looking to transact how...
Innovations are popping up everywhere. They’re helping on-the-go domestic travelers get the food they crave, city dwellers more efficiently park their cars, companies address top technology concerns and business-to-business (B2B) startups secure funding to help them target enterprise data — and the changes are far...
Making life simpler for consumers is usually the task of companies that have to build the technology that enables that simplicity. Challenges aside, the technological streamlining beat goes on, pretty much wherever you look. Get the Full Story Complete the form to unlock this article...
