Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
AI To Bring Economic Growth But Could Hurt Certain Jobs
December 22, 2016

AI brings a lot of promise and will become essential to the growth of the U.S. in the future, but without improvements in education and social services, it could also cause millions of job losses, the White House said in a report on the impact AI...

Artificial Intelligence
Will AI Be Starbucks’ Secret Weapon To Driving Sales And Growth?
December 21, 2016

Starbucks is using AI to reach its customers in new ways and possibly increase its growth and boost sales in the process. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Chatbots
Yahoo Kills Travel Assistant Yahoo Radar
December 21, 2016

Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last summer as the perfect way to plan your next vacation. The tool was an alternative to online travel websites that relied on artificial intelligence and chatbots to research trips for consumers....

Chatbot Tracker: Is 2017 The Chatbot Year?
December 20, 2016

Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help ship gifts. There are airline travel chatbots that will book flight, hungry and hospitable chatbots that will even order you a pizza, chatbots that will memorialize dead relatives, vote-garnering political chatbots and,...

Russian Chatbot TalkBank Talks Banking
December 19, 2016

Many business leaders believe 2020 will be the year of the chatbot. But the future is now for the banking system. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

2020 Could Be The Year Of The Chatbot, According to Business Leaders
December 15, 2016

Thinking about adding a chatbot to your business? You’re not alone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Chatbot Tracker: A Humorous Chatbot?
December 13, 2016

Be prepared for a chatbot that responds with “Thanks a latte” even if you order a mocha, Americano or just an old-school, plain black coffee. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Chatbots
Google Opens Google Assistant To Developers
December 09, 2016

Just a few weeks after launching Google Assistant, the internet giant is taking a page from Apple and opening its new platform up for developers to create chatbots for the voice-activated personal assistant. Get the Full Story Complete the form to unlock this article and...

Chatbot Tracker: Entertaining Bots And Their Potential To Kill Apps
December 06, 2016

Chatbots’ capabilities seem to be extending and expanding weekly. They can help consumers bank easier, ship and track gifts quicker, plan a vacation with less stress and even talk to those who have passed away. Get the Full Story Complete the form to unlock this article...