Diebold Goes Omnichannel With Vynamic

Diebold Nixdorf, a company driving connected commerce, announced news on Monday (Oct. 23) that it is introducing Vynamic, a software suite built to power the ongoing transformation in the financial services and retail industries.

In a press release, the company said the software suite removes silos to enable businesses to offer seamless consumer experiences by integrating solutions spanning mobile devices, branches, automated teller machines, kiosks, point-of-sale terminals and stores. With a shared data analytics and transaction engine, the Vynamic platform can generate new insights to enhance operations across all the different channels, putting consumer preferences front and center, the company said.

According to Diebold Nixdorf, companies are facing all sorts of new pressures, such as open banking, shifting regulation and payments innovation, that demand new software. The Vynamic suite’s open API architecture is built to eliminate the traditional focus on internal silos and enable partnerships between financial institutions, retailers and payments providers.

“The industries we serve are moving beyond simple interactions. Diebold Nixdorf’s Vynamic software suite uses insight and personalization to turn transactions into meaningful connections,” says Alan Kerr, Diebold Nixdorf SVP, Software, in the press release. “The Vynamic software suite breaks down traditional channel silos and enables a new era of seamless experience and business agility. Vynamic has the ability to fundamentally accelerate digital transformation and redefine consumer centricity.”  

The company is showing off the software suite, which includes Vynamic Mobile Banking and Vynamic Mobile Retail, at the Money 20/20 conference going on in Las Vegas this week.  

Vynamic Mobile Banking enables omnichannel points to be smarter — changing consumer interactions by delivering real-time personalization and engagement — while Vynamic Insights enables businesses to make intuitive, predictive and adaptive data analytics-driven decisions. Vynamic Insights also delivers a holistic view of the consumer across multiple touchpoints to enable personalized experiences by understanding behaviors, such as consumer adoption of new technologies and usage patterns, the company noted in the press release.



Social distancing has changed eCommerce from a ‘want to have’ to a ‘must have’ for businesses, yet retailers could struggle to create convenient payment and refund experiences for their apps and websites, says Abdul Raof Latiff, head of DBS Bank’s digital institutional banking group. In the April 2020 B2B API Tracker, Latiff explains how banks can provide a timely assist via application programming interfaces (APIs) that integrate payments into those eCommerce platforms.