ForeSee Results recently released a new study indicating that U.S. and U.K. shoppers are using mobile phones more than ever for retail purposes. In this exclusive NEXTcast interview, ForeSee Results CEO Larry Freed looks at what shoppers are seeking out of a mobile retail experience and how this new consumer behavior may impact next year’s holiday retail season.
As president and CEO of ForeSee Results, Larry Freed is an expert on customer satisfaction and authors dozens of research papers and reports on the subject every year.
Larry speaks extensively on the topic at private and public sector industry events and has been quoted in numerous publications and media, including CNN, The Wall Street Journal, The Washington Post, New York Times, Investor’s Business Daily, Internet Retailer, Internet Retailing, Multichannel Merchant, DM News, Computerworld, Federal Computer Week and Government Executive, among many others.
ForeSee Results recently released a new study indicating that U.S. and U.K. shoppers are using mobile phones more than ever for retail purposes. In this exclusive NEXTcast interview, ForeSee Results CEO Larry Freed looks at what shoppers are seeking out of a mobile retail experience and how this new consumer behavior may impact next year’s holiday retail season. 