Filing a Credit Card Complaint with the CFPB: Inside the Process

August 14, 2011

Credit.com published a nice explanation this week that breaks down how consumers can file a credit card compliant with the CFPB. Here is an excerpt from their article:

“You can fill out a credit card complaint form on the CFPB website where you’ll be required to describe what happened. You’ll also be asked to choose a category that best fits your situation. For instance, choices include cash advance fees, arbitration, late fees, rewards, billing disputes and more.
The CFPB needs a clear picture of what’s going on, so you’ll be asked if you think the issue involves discrimination, how much money you’ve lost due to this problem, what date it occurred on, and what steps you’ve already taken to remedy the situation.” (continued)

The article also contains information on how to file a credit card compliant via phone. Click here for more details.


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