Safaricom, a mobile operator in Kenya, is due for a license renewal but has been ordered by the Communication Commission to pay a KSh2.36 billion ($27 million) fee before receiving a its 10 year extension, reported HumanIPO. Moreover, the commission ordered Safaricom to improve its quality of service or risk having its license extension being withheld.
Franci Wagusi, director general of CCK, stated, “We are not going to allow consumers of services that we regulate get poor services when they are paying for them.”
Wagusi reported that for the last three years the company has failed to meet the minimum quality standards. He added Safaricom has been given more than enough time to comply with required service quality. The company has until June 30, 2014 to comply before its license expires.
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