Loyalty & Rewards

Citi Adds ThankYou Rewards As An Online Bill-Pay Option

Citi customers now may use ThankYou Rewards points to pay bills online, thanks to a new policy Citi announced May 8.

Citi customers earn ThankYou points across their Citi banking and credit card relationships. Under the new policy effective this week, they may use those points to pay virtually any bill online including phone, cable and utility .

"We want our members to have the choice of using their points when and how they want," Mary Hines Droesch, head of ThankYou Rewards at Citi, said in the service announcement. "Whether you want to pay this month's cell phone or utility bill due next week, ThankYou Rewards lets you decide how you use your points."

To use ThankYou points to pay bills, customers log on to the Citi account, go to Pay Bills and select Make a One-Time Payment and a payee, select the Thank You Rewards account as the source, enter the amount and schedule the payment.

Citi automatically will calculate the point equivalent to the funds amounts entered. Customers also may split the payment between points and funds in

In February, Citi began enabling members to two new ways to use their ThankYou Points – either for an account credit to cover a recent purchase, or to make a donation to charity.


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The September 2020 Leveraging The Digital Banking Shift Study, PYMNTS examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.

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