Merchant Innovation

Western Union Brings Bill Pay To Walgreens

Customers will now be able to do much more than just pick up prescriptions at Walgreens locations nationwide.

Western Union announced the launch of its bill payment services at the nation’s largest drugstore chain yesterday (Sept. 30), allowing customers to make payments to 15,000 billers across the U.S. and abroad.

“Western Union’s cross-border money transfer and bill payment platform allows customers sending money from Walgreens true international connectivity to more than 200 countries and territories as well as domestic money transfers and bill payments,” Odilon Almeida, President of Western Union, Americas and European Union, said in a company release.

Customers will be able to access Western Union’s services via self-service kiosks, supporting the use of existing global money transfer services with the addition of bill payment enablement.

Kiosks will be available in more than 7,800 Walgreens and Duane Reade locations across the U.S., Puerto Rico and the U.S. Virgin Islands, providing “great convenience to consumers, by allowing them to not only transfer money, but also pay bills while running daily errands,” said Carter Hunt, SVP and GM at Western Union U.S.

“Enhanced features to Walgreen’s self-service kiosks will also mean customers can now enjoy greater convenience and quicker transactions along with the ‘My WU’ rewards program,” he added.

Customers looking to take advantage of Western Union’s service offerings at Walgreens locations will be able to fund money transfers and bill payments via cash or PIN-based debit, first initiated at the self-service kiosk using a photo touchscreen and then finalized at the register.



The pressure on banks to modernize their payments capabilities to support initiatives such as ISO 20022 and instant/real time payments has been exacerbated by the emergence of COVID-19 and the compelling need to quickly scale operations due to the rapid growth of contactless payments, and subsequent increase in digitization. Given this new normal, the need for agility and optimization across the payments processing value chain is imperative.