News

Macy’s Shamed Regarding Lack Of Men’s Room Changing Tables

A Macy’s store in Maryland has been forced to reconsider its changing table implementation policy, thanks to one outspoken father.

As Fox 5 in Washington, D.C., recently reported, in early December, Anthony Dew had entered the Macy’s in The Mall of Prince Georges with his four-month-old son, Jeremiah, with a mind to do some Christmas shopping. But before Dew could get started on that, he had to outfit the baby with a clean diaper.

However, he was unable to find a changing table in any of the men’s rooms in the store, on any floor. Management became involved but couldn’t point Dew to what simply did not exist.

“At that point,” Dew told Fox 5, “I was stuck, because unless the baby is content, you’ve got to have a dry diaper.”

Dew eventually left the store with his son, having not made a single purchase. But he didn’t let the changing table matter rest there.

Instead, Dew wrote a letter to Macy’s chairman and CEO, Terry Lundgren, explaining what had occurred and beseeching Macy’s to take into account dads shopping with their babies who need access to changing tables.

“I like to take it to the top,” commented Dew to Fox 5, which reports that Dew’s letter indeed got the ball rolling for the Macy’s store, as its manager, Ufuoma Onosakponome, was contacted by Macy’s higher-ups.

“We put a team together and started work almost immediately [to address Dew’s concerns],” Onosakponome told the outlet.

Within a week of Dew’s disappointing experience at The Mall of Prince Georges’ Macy’s, there was a renovated men’s room with a changing station at the store.

Dew, who also received a gift card from Macy’s by way of apology, told Fox 5 that all businesses should keep in mind that “babies matter and changing stations, too.”

——————————

LIVE PYMNTS ROUNDTABLE: MODERNIZING & SCALING FOR THE NEW NORMAL

The pressure on banks to modernize their payments capabilities to support initiatives such as ISO 20022 and instant/real time payments has been exacerbated by the emergence of COVID-19 and the compelling need to quickly scale operations due to the rapid growth of contactless payments, and subsequent increase in digitization. Given this new normal, the need for agility and optimization across the payments processing value chain is imperative.

TRENDING RIGHT NOW