Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
New Data: Share Of FIs Using AI Has Increased 70 Pct
March 06, 2020

There is scarcely a financial institution (FI) that does not claim to be using artificial intelligence (AI) in some capacity or other. Yet, these claims do not always rest on a solid foundation. What some banks purport to be AI is often lumped together with...

Artificial Intelligence
Using Ethical AI To Turn Citizens’ Information Into Insight
March 03, 2020

In the service of business, of society at large, artificial intelligence (AI) can be effective. It can be fast. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Kount Launches AI Solution For Real-Time Identity Trust
February 10, 2020

Fraud prevention firm Kount is introducing the Identity Trust Global Network for the establishment of real-time identity trust using artificial intelligence (AI), Kount announced today (Feb. 10). The Boise, Idaho-based cybersecurity firm said Identity Trust establishes “trust for each identity behind every interaction, including payments, account...

Artificial Intelligence
Citi Commercial Cards Implements AI Call Center Solution
February 03, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. call centers, Citi announced on Monday (Feb. 3). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
Proposed Laws Could Make Washington Leader In AI Regulation
January 24, 2020

With an array of bills brought forward by lawmakers during this legislative session, Washington state could become a leader in artificial intelligence regulation. The legislation homes in on digital profiling as well as biometric screening and is part of a wider list of bills related...

Artificial Intelligence
IBM Announces Policy Lab To Help Ensure ‘Trustworthy’ Tech
January 22, 2020

With the new IBM Policy Lab, IBM is looking to regulate artificial intelligence (AI) development in a way that is safe, but does not infringe upon the creation of new technology, reports said. The lab, soft-launched in November, will allow IBM the space and time...

Artificial Intelligence
Alphabet, Microsoft Disagree On EU’s Proposed Facial Recognition Ban
January 20, 2020

Microsoft President Brad Smith doesn’t agree with Alphabet Chief Executive Sundar Pichai’s backing of the EU’s call for a temporary ban on facial recognition technology, Reuters reported on Monday (Jan. 20). Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Artificial Intelligence
Google CEO Calls For AI Governance 
January 20, 2020

In a Sunday opinion column in The Financial Times (FT), Google and Alphabet chief executive officer (CEO) Sundar Pichai wrote about the importance of having government oversight regarding artificial technology (AI). Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Artificial Intelligence
EU Considers Tightening AI Regulations For ‘High-Risk’ Sectors
January 17, 2020

Seeking to keep things ethical in the development of artificial intelligence (AI), the European Union wants to enact legally binding requirements for makers of the technology. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...