Equifax and Gwynn Group announced they are collaborating on an accounts receivable (AR) management solution that can support the entire collections life cycle. The solution is able to assist clients through the resolution of any case, using an intuitive user interface that provides insights into the progress of agents and third-party vendors, as well as case communications from different devices.
“This partnership with the Gwynn Group represents a rich combination of directly measured consumer data and market-leading analytical insights from Equifax, with the Gwynn Group’s advanced receivables management platform that delivers a powerful set of capabilities,” said Mike Gandolfo, vice president of communications and digital media at Equifax, in a press release. “We have already been successful with this, and look forward to helping more of our clients maximize both the customer experience and business performance in their collections and recovery efforts.”
Founded in 2000, Gwynn Group is a Software-as-a-Service (SaaS) company, specializing in connecting large quantities of data and streamlining processes across several areas via its ReportStore and Kenekt platforms. The company currently deploys its services to more than 70 million customers across North America.
Now, through leveraging global data supplied by Equifax, Gwynn Group’s AR management solution, Kenekt, can support call center operations, as well as the management of the entire collections life cycle. The solution offers a more intuitive case resolution process through the use of advanced machine learning algorithms, detailed and actionable reporting and analytics, and strategy optimization.
“This relationship is very exciting for both organizations. It unites unmatched customer insights from Equifax with Gwynn’s powerful receivables management platform to produce the most effective, analytics-driven solution in the marketplace,” said CEO Hugh Gwynn of Gwynn Group. “We look forward to working with Equifax to help organizations provide the best customer experience and receivables outcome during all stages of the customer’s journey.”