Nuance Communications announced Tuesday (Feb. 14) that it inked a deal with BioCatch, the behavioral biometrics company, to deliver continuous authentication on the internet and mobile devices.
According to a report, BioCatch will provide the service as part of Nuance’s Security Suite. Nuance said, with the partnership, it is able to expand its Security Suite to move fraud prevention beyond the contact center. Nuance said it’s doing that by combining digital inputs, which will more accurately detect fraud across different channels.
“We are pleased to partner with BioCatch to bring enhanced fraud detection strategies to our Security Suite through behavioral biometrics,” said Robert Weideman, general manager and EVP of the Enterprise Division at Nuance, in a press release. “While we have a long legacy of successful, innovative biometrics deployments for authentication and to combat fraud, this partnership allows us to expand our fraud prevention offerings beyond the contact center to digital channels, in alignment with our omnichannel vision.”
According to Nuance, with fraud rates at unprecedented levels as of today, the traditional means of detecting and preventing fraud are no longer enough. With the partnership with BioCatch, Nuance said it will be able to incorporate the behavioral biometrics data within its voice biometrics and facial biometrics platform. That adds a unique layer of protection, enabling organizations to flag potentially fraudulent activity based on inconsistencies in the way a person interacts with a device or an application, Nuance said. BioCatch is able to build a unique behavioral user profile by learning how a person usually uses their keyboard or mouse or how they swipe and tap on their mobile devices and can then flag any anomalies in a session, said Nuance.
“In today’s digital world, hackers have figured out how to bypass the initial authentication and piggyback on existing logins,” said Eyal Goldwerger, CEO of BioCatch, in the same press release. “One of the only ways to detect this is through continuous authentication and, by extension, behavioral biometrics, because it works in the background, passively, without disrupting the user experience. By bringing together our behavioral biometrics and Nuance’s voice biometrics, we are able to solve this problem and secure transactions holistically across multiple channels. We are very pleased to be partnering with Nuance to provide a joint solution to the marketplace that addresses this rampant cyberthreat and to address the growing demand from the market today for a single suite to handle fraud prevention.”