eBay Unveils Managed Delivery, Multi-User Account Access

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To provide sellers with cost-effective fulfillment that increases reliability and the speed of delivery, eBay plans to roll out Managed Delivery next year starting in the United States. The initiative will let high-volume inventory sellers meet growing customer expectations — and also reduce complexity and costs, the company said in an announcement.

“A common request we hear from our high-velocity sellers is to help make delivery of high-volume items easy and fast,” eBay President and CEO Devin Wenig said in an announcement on Wednesday (July 24). “Managed Delivery will be a competitively-priced logistics solution for businesses selling high-volume goods in popular categories like electronics, home and garden, and fashion. The implementation of this service will dramatically lessen the shipping burden on sellers, while improving the shopping experience and making unboxing fun for buyers.”

The offering will let sellers store, pack and ship their products through expert logistics partners managed by eBay. Through the service, sellers will be able to store inventory nearer to buyers in warehouses strategically located across the country. And, while eBay will power the Managed Delivery experience via a global technology platform, third-party partners will run the operations. The service will be available for fulfilling orders placed on eBay as well as other online platforms per the company.

David DiBartolomeo of Select Tech, who has been enrolled in an eBay fulfillment pilot in the U.S., said in the announcement, “eBay’s fulfillment pilot has made it easier and faster to get our products in the hands of customers.” DiBartolomeo continued, “Today, shoppers are looking for fast and free delivery and this new service has allowed us to increase customer satisfaction while simplifying our business and saving money at the same time.”

The company also noted that Managed Delivery will “also result in hundreds of millions of eBay branded boxes and packages being placed on front porches across the United States within the next few years.” It noted that the branded boxes will deliver a better shopping experience and also enhance the company’s identity as a popular destination for consumer shopping.

In other developments, eBay also rolled out multi-user account access for U.S. sellers that have opted into Seller Hub. The company said that listings will be the first feature to be launched and that sellers will be able to delegate drafting, editing and publish access for their listings. According to a post from the company, the feature “provides both users — the seller and the employee — added security and privacy for their eBay account.”

And U.S. sellers that have a basic, premium, anchor and enterprise eBay Store Subscription will have access to Terapeak’s pricing insights through a tab in the Seller Hub. Terapeak offers pricing as well as demand data to help online sellers learn what their products are worth, how to price their listings competitively and what they should source if they are looking to expand. Terapeak is said to offer sellers with up to one year of pricing data.


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