Digital Banking

Barclays' Digital Snafu Angers Customers outage disrupts business payments

Last weekend, customers of Barclays Business Banking were dealing with an outage of, which caused a major disruption to payments.

The issues reportedly began on Friday (April 29) and continued throughout the long May Day holiday weekend.

As of yesterday (May 3), IT Pro reported that the business banking website was still playing catch-up as a result of the outage but that the company had yet to reveal what caused the disruption in the first place.

Business customers quickly took to social media to voice their frustration and anger in being unable to process payments to and from customers and suppliers, with some even unable to pay their own staff in some instances.

In a statement, released on Tuesday morning, the company said: “Service update: Login problems have been reported — being investigated. A small number of customers are experiencing difficulties logging into the service. This is currently being investigated and will be resolved as soon as possible. Please accept our apologies for any inconvenience caused."

The only clue to what may be behind the interruption of payments processing is that the bank confirmed it was undergoing a routine system update, essentially ruling out the idea that a cyberattack led to the downed site.

A Barclays spokesperson added: “Earlier, we experienced a technical issue affecting some payments during a routine update to our systems. Having taken action, services are now returning to normal, and we would like to apologize for any inconvenience caused.”



The September 2020 Leveraging The Digital Banking Shift Study, PYMNTS examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.

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