Partnerships / Acquisitions

One Call Care Management Taps Lyft For Non-Emergency Patient Rides

One Call Care Management, the provider of cost containment services for the workers’ compensation industry, announced on Wednesday (Aug. 17) that it inked a partnership with Lyft, the ride-hailing app that got a huge investment from General Motors earlier this year.

In a press release, One Call Care Management said that it tapped Lyft to provide non-emergency patients with transportation. The two have created an active ride management tool that lets users monitor and confirm transportation in real time.

“Our top priority is innovating and delivering new and exciting products that significantly enhance the experience for our customers and patients,” said Joseph McCullough, SVP of One Call Transportation and Translation, in a press release announcing the partnership. “In addition to unprecedented transparency via real-time visibility into trip status and improved estimated pickup times, our partnership with Lyft enables us to proactively resolve service interruptions that have historically plagued the health care transportation industry. This is a key step toward ensuring that patients no longer have to worry about missing scheduled medical appointments.”

According to the company, during the initial pilot test with Lyft, One Call was able to increase the fulfillment of rush requests for rides by 64 percent by tapping Lyft’s driver community. The increased fulfillment meant more rush case patients were able to reach their appointments on time, eliminating the fees typically associated with getting to appointments and lowering the cost of care.

In addition to increasing its fulfillment rates, One Call said the integrated One Call/Lyft platform has other benefits, including the delivery of real-time data, immediate patient feedback, notice of driver delays, elimination of drivers’ wait time during appointments and a smartphone app. “Lyft’s mission has always been to reconnect people and communities through effective transportation. This is no different in health care, and partnering with One Call furthers our mission,” said Gyre Renwick, head of health care enterprise partnerships for Lyft, said in the same press release. “Our system offers One Call’s customers instantaneous metrics and services that are not available when they use other types of transportation or services.”


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