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i2c Names Payment Veteran To Oversee Client Services, Customer Success Units

i2c, a global provider of payments and integrated commerce solutions, announced Monday (March 13) it has appointed Peg Johnson as executive vice president of global client success to oversee global operations of its client services and customer success organizations.

In a press release, i2c said Johnson will report to Chief Executive Officer Amir Wain. She is expected to continue to scale the company’s service delivery operations and lead a team of professionals focused on the success of its customers.

“Our clients’ success is the foundation of our business,” said Wain said in the release announcing the appointment. “We are on a path to $1 billion in revenue, and we’re committed to expanding our operational expertise and footprint to support this growth. Peg is a strategic addition to the company, and I am excited to have her join the executive team. She brings deep financial services industry experience and operational expertise in building large global success organizations.”

According to the company, i2C has more than 20 years of experience running global service delivery teams in the payments industry, working with the credit, debit and prepaid issuers. She was most recently at First Data Corporation, where she was senior vice president of business operations and led client services for the company’s Financial Services organization, managing 400 employees responsible for the strategic interface between the company’s executive, legal and product teams and its clients.

“I am excited to join i2c because its success comes not just from its best-in-class payments processing technology, but also because of the focus on making clients successful,” Johnson said in the release. “I’m passionate about customers and leading teams that build winning relationships, and I look forward to scaling success and expanding a world-class service delivery organization.”

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