Quiznos Gets New CEO — Again

Quiznos has a new CEO.


Stop me if you’ve heard this one before, as the sandwich company has seen a LOT of transition in top executive jobs lately.

It was about a month ago that Quiznos President and CEO Doug Pendergast resigned about a year into his job, and the interim president and CEO — and former Quiznos CFO — Katie Scherping also has appeared to have left the sandwich company.

So, apparently, Quiznos has decided to move one of its “key marketing leaders” to the position, according to QSRweb.

Susan Lintonsmith is Quiznos' new CEO. Lintonsmith joined the company four years ago and is credited with “re-energizing” the growth of Quiznos’ stores and opening up the brand to the lucrative Chinese market.

"Susan has a real passion for the restaurant industry and has been a vital contributor to Quiznos' successful brand evolution over the last four years," said Doug Benham, Quiznos chairman, in a statement. "During her tenure, Susan has consistently translated menu and marketing innovation into operational value. With Quiznos’ 35th anniversary celebration underway, I have the utmost confidence in the future of our brand under Susan's leadership."

According to Quiznos’ statement announcing her promotion, Lintonsmith has more than 20 years of “relevant experience” in financial analysis, strategic planning and process flow improvements.

Quiznos can spin this move however it wants, but the constant turnover in its highest-level executive positions of late has to be disconcerting to investors and potential brand partners.

What’s really going on at the sandwich shop chain?



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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