Fraud Prevention
More Than Half of Merchants Shift Fraud Spend From People to Tech
January 13, 2026

Merchants are discovering that fraud prevention has become less about stopping bad actors at checkout and more about managing risk across the entire payment journey, from account creation to post-transaction disputes. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

artificial intelligence
Microsoft Turns Retail Into an AI Agent Test Bed
January 13, 2026

With CES wrapping last week and the National Retail Federation event kicking off Monday (Jan. 12) there’s been a renewed focus on The Prompt Economy’s intersection with retail. If there’s a theme to recent announcements in this area it’s about workflows and the workforce. Get...

Retail
Mid-Tier Retailers Caught Between Amazon and Walmart
January 13, 2026

For decades, the retail industry was organized around a familiar axis: price versus experience, scale versus specialization, mass versus premium. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Banking
HSBC Establishes Asset Management Business in UAE
January 12, 2026

HSBC has launched a United Arab Emirates (UAE) asset management business that it said will play a key role in its Middle East, North Africa and Turkey (MENAT) wealth franchise. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

artificial intelligence
Wayfair Participates in Google’s New Standard for Agentic Commerce
January 12, 2026

Wayfair said Monday (Jan. 12) that it participated in the development of Google’s Universal Commerce Protocol (UCP) for agentic commerce and will soon enable shoppers to check out directly from Wayfair without leaving Google during their research. Get the Full Story Complete the form to...

Personnel
Citigroup to Cut 1,000 Jobs in Ongoing Restructuring Effort
January 12, 2026

Citigroup plans to cut 1,000 jobs this week as part of a restructuring plan announced two years ago, Bloomberg reported Monday (Jan. 12), citing unnamed sources. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Legal
Capital One Gains Preliminary Approval for Revised Settlement in Class Action
January 12, 2026

Capital One will reportedly pay $425 million and pay higher interest rates on certain accounts to settle a class action lawsuit alleging that depositors were cheated out of high interest rates. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Google
Google Aims at Merchants With Open-Source Universal Agentic Protocol
January 12, 2026

Google’s Universal Commerce Protocol marks a shift in how the company wants transactions to happen online. Instead of sending users from search results to merchant websites, Google is beginning to execute purchases directly inside its artificial intelligence (AI) products. Get the Full Story Complete the...

artificial intelligence
Kroger, Papa Johns Test Gemini AI Agents for Retail
January 12, 2026

Google Cloud introduced Gemini Enterprise for Customer Experience, a platform designed to help retailers deploy artificial intelligence (AI) agents that can support shopping, ordering and customer service across digital channels. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...