“Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts. We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience,” Capital One said in a tweet on Friday.
Later in the day, the company tweeted that the glitch was fixed, adding that "if you continue to experience any difficulties, please reach out to us. We sincerely apologize for the inconvenience."
Customers quickly took to Twitter to complain that their direct deposits due that day did not go through. Others complained that they could not use their debit cards. A Capital One spokesperson said to news outlets in an email on Friday that customers won't be responsible for any late fees associated with the glitch.
This outage marks the latest headwind for Capital One after it disclosed a data breach in July. A federal grand jury indicted 33-year-old software engineer Paige Thompson, a former Amazon employee, for the crime. More than 100 million people were affected by the breach.
Capital One had stored its data with Amazon’s cloud division, Amazon Web Services, and Thompson allegedly accessed the data from there. Thompson’s indictment cited more than 30 victims, including Capital One, but didn’t name the other companies. She was also accused of stealing computer power to mine cryptocurrency, a practice colloquially known as cryptojacking.
Thompson is in government custody, and faces up to 25 years in prison if convicted. The theft of data was large, and 140,000 Social Security numbers and 80,000 bank account numbers were compromised. Thompson did not get the names and addresses of customers, however.