January 31, 2017
Starbucks To Roll Out AI Barista
Need a Frappucino? Now, there’s artificial intelligence (AI) for that. Starbucks already has an order-and-pick-up feature on its mobile app, but soon customers will be able to use their voice...
January 30, 2017
Apple To Let Users Opt In To Share iCloud Data
Apple’s next version of its mobile platform will enable users of its iOS to opt in to a program in which their iCloud data is shared so Apple can enhance...
January 27, 2017
DeviceBits Brings AI To Customer Support
DeviceBits is a relative newcomer on the software solution scene. Founded in 2015, the Columbus, Ohio–based software company looks to change the way businesses provide customer support to their end...
January 27, 2017
SmartTag Startup Jiobit Sees $3M Seed Round
Jiobit, a technology startup based out of Chicago, makes something that seems like every parent, from those expecting to empty nesters, will want or wish they’d had. The startup has...
January 26, 2017
ContentSquare Marrying Acquisition, Conversion
Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad...
January 26, 2017
Skype Founder Backs FinTech Chatbot Cleo
Cleo, the London-based FinTech startup, got a recent boost in its angel investing round from Skype Founder Niklas Zennström. Cleo has created an artificial intelligence-powered chatbot program that works with users...
January 26, 2017
How Clarifai Envisions Commerce — Literally
Industries around the world have caught AI fever. Developers around the world have made more ways than ever for the technology to automate, optimize and enable different services. Facebook, Alphabet,...
January 26, 2017
Sage Pegs Chatbots As The Future Of SME Accounting
The chatbot revolution is in full force, but Sage said it is the first to pull cloud-based SME accounting into the trend. The firm said Wednesday (Jan. 25) it is...
January 25, 2017
Chan Zuckerberg Initiative Buys Meta To Help Organize Scientific Data
The Chan Zuckerberg Initiative, the independent company founded by Facebook’s Mark Zuckerberg and wife Priscilla Chan, has inked its first purchase of another company. In a Facebook posting by the...
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand