Client interaction workflow solution Moxo on Monday (July 11) teamed up with Kasisto, the creators of financial services digital experience platform KAI, to provide digital assistant capabilities within Moxo’s OneStop Client Interaction Hub, according to a joint press release.
The integration between Moxo and Kasisto means financial institutions (FIs) can streamline their client interactions across segments and uses cases, the press release said. KAI will handle the initial product and service inquiries with intelligent digital assistants, and will escalate conversations requiring high-touch human interaction to the bank or FI via Moxo.
“The customer service experience has never been more important to the clients of financial institutions than it is today,” said Zor Gorelov, co-founder and CEO at Kasisto. “From consumer banking to business banking to investment management, today’s financial clients expect to engage digitally, efficiently, and at just the right moment.
“Our partnership and integration with Moxo will allow front-line bankers and relationship managers at financial institutions to focus on the highest-value tasks and conversations, while ensuring their clients enjoy engaging digital experiences.”
The combined services offered by the integration provide an end-to-end client interaction solution for financial services, per the release, including Moxo’s Live Chat module being embedded into KAI and being able to escalate more complex problems in real time to a live service representative.
“Together, Moxo and Kasisto will provide our joint clients with a competitive advantage within the financial services industry by ensuring personalized and engaging experiences across client segments,” said Subrah Iyar, co-founder and CEO at Moxo.
The companies plan to add more use cases and interaction modules through their partnership in the next several months.
Last week, FinTech firm Revolut partnered with financial infrastructure platform Stripe to power its expansion into new markets and support payments in the U.K. and Europe.
Revolut has 18 million customers and 500,000 businesses in more than 200 countries and territories. Its upcoming expansion plans include Mexico and Brazil, where it will leverage Stripe’s infrastructure and international footprint.