Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
83% of ChatGPT Ad Triggers Don’t Exist in Traditional Search
Artificial Intelligence
83% of ChatGPT Ad Triggers Don’t Exist in Traditional Search
June 18, 2026

Move over, Google. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications...

FinTech Finds a New Category in AI’s Untracked Costs
Artificial Intelligence
FinTech Finds a New Category in AI’s Untracked Costs
June 18, 2026

As artificial intelligence agents spread across enterprise operations, spend management platforms are racing to fill a gap that traditional finance systems were never built to handle. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Black-Box AI Forces CFOs to Write a New Audit Playbook
Artificial Intelligence
Black-Box AI Forces CFOs to Write a New Audit Playbook
June 18, 2026

Innovations typically work best when they feel invisible to the end user. But for finance teams, innovations work best when they are explainable. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Salesforce Debuts Agentic Tool to Automate Financial Busywork
Artificial Intelligence
Salesforce Debuts Agentic Tool to Automate Financial Busywork
June 18, 2026

Salesforce introduced new agentic artificial intelligence tools for financial advisers, according to a Thursday (June 18) press release provided to PYMNTS. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

PYMNTS Panel Concludes Credit Unions Face an AI Trust Test
Artificial Intelligence
PYMNTS Panel Concludes Credit Unions Face an AI Trust Test
June 18, 2026

Watch more: Virtual Roundtable With Jeremiah Lotz and Cheryl Middleton Jones of Velera and Cal Al-Dhubaib of Rubrik Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Just 30% of Financial Firms Use AI for Customer Retention
Artificial Intelligence
Just 30% of Financial Firms Use AI for Customer Retention
June 18, 2026

Enterprise artificial intelligence has moved past the pilot stage, but there are some challenges when it comes to gaining wider acceptance. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Visa and Mastercard Put Tokens in Charge of AI Commerce
Artificial Intelligence
Visa and Mastercard Put Tokens in Charge of AI Commerce
June 17, 2026

The race to build agentic commerce is producing no shortage of attention around artificial intelligence (AI) assistants. OpenAI, Google, Perplexity and others want consumers to delegate shopping decisions to software. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

State Farm Bets on AI to Take Back Number One
Artificial Intelligence
State Farm Bets on AI to Take Back Number One
June 17, 2026

State Farm is rebuilding its agent model around artificial intelligence after losing a title it held since World War II. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

SpaceX Bets $60 Billion on AI It Couldn’t Build
Artificial Intelligence
SpaceX Bets $60 Billion on AI It Couldn’t Build
June 17, 2026

SpaceX completed the biggest initial public offering (IPO) in history this month on a pitch built around rockets and satellites. Days later, it spent $60 billion on an artificial intelligence coding startup. Get the Full Story Complete the form to unlock this article and enjoy...