Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
AI Agents Are Coming for Government’s Hold Music
May 11, 2026

In its first week live, an artificial intelligence agent called Bobbi resolved 82% of citizen queries across three police forces in the United Kingdom without once passing the call to a human. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Chess Learns to Live With Its Robot Overlords
May 09, 2026

Let us begin by tipping a small, respectful, slightly terrified king to the International Chess Federation, which has managed to connect three things that reliably make people feel inadequate: chess, artificial intelligence and education. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
More Than Two-Thirds of Boomers Still Sit Outside AI’s Reach
May 08, 2026

Forget the robot concierge. Consumers are warming up to artificial intelligence one mundane errand at a time, and that may be exactly the point. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Anthropic Valuation Could Eclipse OpenAI in $50 Billion Funding Round
May 08, 2026

Anthropic is considering a funding round in which it would raise as much as $50 billion and be valued at $900 billion, the Financial Times reported Thursday (May 7), citing unnamed sources. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
34% of CFOs Say Productivity Is the Top Reason for AI Adoption
May 08, 2026

The real story in artificial intelligence is not adoption, but how unevenly companies are learning to live with it. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Big Tech’s Personal AI Agents Are Coming for the to-Do List
May 06, 2026

Google and Meta are building personal artificial intelligence agents, moving at the same time toward the same idea of an assistant that operates in the background, handles tasks without being asked twice, and gets sharper at anticipating needs the longer it runs. Get the Full...

Artificial Intelligence
PhonePe AI Agent Cuts Payment Gateway Integration to Minutes
May 06, 2026

PhonePe launched an artificial intelligence agent that enables merchants to integrate the company’s payment gateway through a conversational interface. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Anthropic Races OpenAI to Capture the Banking’s Services Core
May 06, 2026

Anthropic’s launch this week of 10 financial services-focused artificial intelligence agents is the kind of product announcement that may mean more than the product itself. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Anthropic Targets Financial Services Space With New AI Agents
May 05, 2026

Anthropic debuted 10 new financial services-focused artificial intelligence agents, according to a Tuesday (May 5) announcement, as it continues to target enterprise clients. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...