The promotions include a new president, chief operating officer (COO) and chief growth officer (CGO), the consumer FinTech company said in a Wednesday press release.
Mark Troughton, who most recently served as Chime’s COO, has been promoted to president. Troughton was a key architect of the company’s earned wage access product MyPay and created the enterprise channel that brought Chime’s suite of products to employers for their workforces, according to the release. As president, he will “help guide Chime in its next phase of growth,” the release said.
Janelle Sallenave, who most recently served as Chime’s chief experience officer, will succeed Troughton as COO. Sallenave led the company’s embedding of artificial intelligence across its member support channels and doubled member satisfaction scores between 2022 and 2025, according to the release. As COO, she will oversee overall business operations as well as member experience.
Vineet Mehra, who previously served as Chime’s chief marketing officer, has been promoted to CGO. Mehra was instrumental in the launch of the Chime Card and in Chime being named the #1 banking brand by Time magazine and one of the 2025 Brands That Matter by Fast Company, according to the release. As CGO, he will lead the company’s overall growth agenda as well as marketing.
“As we continue to scale our business, broaden our product offerings and strengthen our position as a leading banking brand, I’m proud to recognize the exceptional talent that has brought us this far and will help us seize the opportunities ahead,” Chime CEO and Co-founder Chris Britt said in the release. “Mark, Janelle and Vineet embody Chime’s core spirit — they build outstanding teams that take ownership, move quickly and drive results every day.”
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Chime debuted on the Nasdaq stock exchange in June and saw its shares go public at $27, open at more than $43 at the start of trading and close at $37.11, PYMNTS reported at the time.
In August, during the company’s first earnings call, Britt said he wants Chime to become “the largest provider of primary account relationships in the U.S.”
