Consumer Behavior in Focus
Bank’s Best Customers Now Willing to Trade Convenience for Security
Convenience no longer drives retail banking customers’ preferences — not when their sensitive personal and financial information is on the line. PYMNTS’ latest study of 2,584 U.S. consumers, “Retail Banking Security: Consumer Behavior in Focus,” a collaboration with Entersekt, details how the scales have tipped, especially for high-income and millennial consumers.
Inside the May Playbook
- 62%: Portion of all retail banking consumers willing to forego convenience for enhanced security for their sensitive information
- 41%: Share of consumers open to sharing sensitive information with existing insurance providers for better transaction security
- 50%: Share of digital bank customers willing to disclose personal data with existing insurance providers for improved transaction security
Authentication and Security Report
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Consumer Behaviors and Perceived Security Across Devices
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Perceptions in Digital Banking
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Consumer Authentication Preferences for Online Banking and Transactions
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Finding the Balance Between Security and Convenience
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Engaging Consumers Across Channels And Devices
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The Future Of Authentication In Financial Services: Using Authentication To Build Trust
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The Passwordless Future: Decoding Consumers’ Device-Based Authentication Preferences